Clear, upfront fees

Landlords

Tenant & guarantor referencing

£120 inc VAT

Tenancy arrangement & preparation

£120 inc VAT

Renewal commission – Managed

13.2% inc VAT

Renewal commission – Rent collection

10.8% inc VAT

Renewal commission – Let only

7.2% (year 2), 6% (year 3) inc VAT

Waiting at the property

£60 per hour inc VAT

Duplicate statements

£30 inc VAT each

Dishonoured payments

£30 inc VAT

HMRC reporting for overseas landlords

£120 inc VAT

Additional work outside agreement

£60 inc VAT

Property visits / void visits

£60 inc VAT

Arranging works over £1,000 (Managed)

10% of net contractor invoice

Extra maintenance estimates (Managed)

£10 inc VAT

Section 21 / Notice to Quit

Included (Managed) · £60 inc VAT otherwise

Key cutting

£12 inc VAT per key

Float held on account (Managed)

Approx. £250

Refusing a suitable applicant's offer

£300 inc VAT

Tenants

For new assured shorthold tenancies signed on or after 1 June 2019.

Holding deposit

One week's rent to reserve a property. May be withheld if any relevant person withdraws, fails a Right to Rent check, gives materially false information or doesn't sign within 15 calendar days.

Security deposit (rent under £50,000/yr)

Five weeks' rent

Security deposit (rent over £50,000/yr)

Six weeks' rent

Unpaid rent

Interest at 3% above Bank of England base rate, only once rent is over 14 days late

Lost keys or security devices

Actual replacement cost, plus £15/hour inc VAT for time taken if extra costs are incurred

Variation of contract (tenant's request)

£50 inc VAT per agreed variation

Change of sharer (tenant's request)

£50 inc VAT per replacement tenant, or reasonable costs if higher

Early termination (tenant's request)

Landlord's re-letting costs and rent due until a replacement tenancy starts, capped at the rent outstanding

Sales

Sole agency

1.5% + VAT

Multi-agency

2.5% + VAT